Emerson, New Jersey   (201) 599-2100
LEADING, PROGRESSIVE FOOD RETAILER...

DESIGN MERCHANDISING, OPERATIONS AND CUSTOMER SERVICE TRAINING

Performance Improvement Opportunity

Ensure successful implementation of a complete restructuring of a store perishables department from a self-service to a customer service-driven configuration.

Client Background and Challenges

Large supermarket company.
Conversion of self-service operations to service-driven strategies must achieve challenging sales and gross margin objectives, as well as significant increases in average customer order size.
Required comprehensive training for all store, field, and centralized merchandising and operations personnel.

Performance-Based Solution...Innovative Learning's Role

Conducted fact-finding and brainstorming sessions with multi-functional task team.
Developed department merchandising and display standards, detailed planograms, procedures, customer service standards of performance, and other critical elements for successful conversion of all departments.
Designed comprehensive, cost-effective, in-store performance improvement system in all aspects of new merchandising, operations, and customer service standards and practices.

Results Achieved

Successful conversions of stores to new department configuration.
Initial and continuing achievement of better-than-expected sales, gross margin, and average customer order size objectives.

 
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