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CLIENT PROJECTS
Client Situation
Worldwide consulting firm required critical support for developing all training associated with a client reorganization.

Value-Added Solution
Close collaboration with the client led to the design and development of all training...workshops, coaching tools, job aids and other systems training to support the restructuring. This competency-based approach resulted in a 'seamless' transition to the newly restructured environment.

Client Situation
Large professional association required the design and development of a core competency self-assessment tool so members could identify opportunities for ongoing personal development.

Value-Added Solution
Worked with several focus groups, member input, etc., to develop core competencies. Development and testing of a self-assessment instrument. Electronic feedback indicated widespread member acceptance and use.

Client Situation
Major supermarket required comprehensive performance improvement training to support the complete restructuring of a perishables department.

Value-Added Solution
Design of new merchandising and product display standards, as well as all in-store training in product knowledge, merchandising, customer service, selling skills, sanitation procedures, etc., for front-line supermarket employees and management personnel. Results: significant performance improvements in sales, gross margins, and customer service.

Client Situation
International accounting firm wanted to significantly reduce training costs of its workshop-based, audit training program for newly hired professionals.

Value-Added Solution
Comprehensive design and development of a multimedia, CD-ROM training system for professional development. Total number of training hours and the costs of training were reduced significantly.

Client Situation
Large retailer required initial assessment and ongoing development of newly hired and existing store managers.

Value-Added Solution
Design and development of competency-based, regional workshops, supported with field coaching systems and on-the-job training tools. Program design was linked to the client's performance management process and led to improved manager effectiveness.

Client Situation
Leading consumer products company wanted to reduce costs of centralized sales training by creating a field training system.

Value-Added Solution
Design and development of a modular-based, field-implemented training system that was led by sales managers who were not professional trainers. First year savings alone exceeded $250,000 based on the new, field-oriented approach.

 
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